First of all it is important to mention that you can only activate your webcam if you are in private or VIP chat.
If your webcam doesn't work, this can have several causes. Here we will list the most common reasons why your webcam image wouldn't work:
- Make sure that the webcam you want to use is connected to your computer.
- Verify that you have allowed your webcam (and microphone) to be used in the browser settings for our website. Please open the site settings in your browser for our website and verify that your webcam (and microphone) are on allowed to be used.
If you had to update this setting, please refresh our website after you saved the changes.
- The webcam you want to use is marked as "already in use" by another program or website. This can happen if you have already used your webcam before.
It can happen that windows wrongly indicates that your webcam is still in use while this is no longer the case. The easiest solution for this problem is to restart your computer.
Should none of the above methods work to fix your camera image, we recommend contacting the online support chat room.