At DNXnetwork we prioritize the well-being of our users above all else. We understand that engaging with our platform can be an exciting and immersive experience, but we also recognize that for some individuals, it can lead to challenges in managing their spending or addictive behaviors. In line with our commitment to responsible platform usage and user safety, we offer a Self-Exclusion Policy.
If at any point users feel that they are unable to manage their spending or believe they may be developing addictive patterns in their use of our platform, we encourage them to reach out to us for assistance. Our Self-Exclusion Policy allows users to request exclusion from our platform indefinitely, meaning it will no longer be possible to access their accounts or make successful payments via the blocked payment method.
To initiate a self-exclusion request, users can contact our support team via live@dnxnetwork.lu and provide the following information:
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Email Address(es) of Account(s): Users should include the email address(es) associated with their account(s) on our platform. This ensures that all relevant accounts are included in the self-exclusion process.
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Payment Method Information: Users must inform us about the payment method(s) he wants us to block for any future purchases on our platform.